Frequently Asked Questions

Please read our FAQ before sending us a message.

Do I need to pay customs duty/import fees?

ScottsSupplements does NOT CHARGE COD.

Any fees due on delivery are import/duty fees charged by your country’s Customs Service. Please research and familiarize yourself with this before ordering internationally.

Our Address

Our mailing address is:

Scotts Supplements
PO BOX 1739
HERVEY BAY QLD 4655
AUSTRALIA
Why is my Credit Card order pending verification?

If you paid with Credit Card, please accommodate a couple of business days for us to validate your payment, as this is an OFFLINE method. (Online credit card processing is NOT a stable/consistent option in our particular industry). Once your card has been charged, your order will update from pending to “processing” immediately, in preparation for shipping. Once your order has shipped, it will be marked “Shipped”.

What should I buy? I need some cycle advice!

WE CANNOT REPLY to any requests for product use advice via this form.

Tracking your order / Has it shipped?

If you haven’t received an update email, we might not have shipped it yet, or the email may have skipped your inbox folder (gmail users especially – check the “updates” tab!!)

In any case, you may check your order status in your account section HERE. Tracking numbers will also be viewable here once orders have shipped.

When is product XX coming back in stock?

Please check the individual product pages for ETAs. If an item is out of stock or on backorder (with NO ETA), we can’t guarantee the ETA because the product has not yet been sent by our raw supplier. If we DO have an ETA, we WILL list it on the product page.

I need to refund/return something!

Different page for refund/RMA process! Please go HERE.

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