Frequently Asked Questions
Please read our FAQ before sending us a message.
ScottsSupplements does NOT CHARGE COD.
Any fees due on delivery are import/duty fees charged by your country’s Customs Service. Please research and familiarize yourself with this before ordering internationally.
Our mailing address is:
PO BOX 1739
HERVEY BAY QLD 4655
If you paid with Credit Card, please accommodate a couple of business days for us to validate your payment, as this is an OFFLINE method. (Online credit card processing is NOT a stable/consistent option in our particular industry). Once your card has been charged, your order will update from pending to “processing” immediately, in preparation for shipping. Once your order has shipped, it will be marked “Shipped”.
WE CANNOT REPLY to any requests for product use advice via this form.
If you haven’t received an update email, we might not have shipped it yet, or the email may have skipped your inbox folder (gmail users especially – check the “updates” tab!!)
In any case, you may check your order status in your account section HERE. Tracking numbers will also be viewable here once orders have shipped.
Please check the individual product pages for ETAs. If an item is out of stock or on backorder (with NO ETA), we can’t guarantee the ETA because the product has not yet been sent by our raw supplier. If we DO have an ETA, we WILL list it on the product page.